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Donation Terms and Conditions
Decisions on refunds will be at the discretion of Two Two One Mental Health Charity’s management. If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.
Donations and Refunds
We will refund if there was an error made by Two Two One Inc.
We will refund if the donation was provided by a vulnerable person
We may refund if the donor entered the wrong amount
We may refund if there are exceptional circumstances
Refunds will only be considered within 30 days of payment.
Once you have donated we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully.
Applying for a Refund
If you wish to apply for a refund please submit your request by providing your full name, full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond.
Please send your request in writing to:
Two Two One Inc.
Two Two One Mental Health Charity will only collect, store, use, disclose and destroy your personal information in accordance with the Privacy Act 1988.
When attending a training or event or provide a donation when your email is collected your personal information will be stored privately and added to the corresponding accreditation database and the Two Two One Supporter database.
On supplying your email you agree to be added to the Two Two One Mental Health mailing list that you can easily unsubscribe to at any time.
If you subscribe to our email updates, we will need to collect your email address and only use your address for the purpose for which you have provided it. Your email address will not be disclosed to any other government agency, organisation or individual.